Job Description – Customer Service Specialist

Come join our growing team! Howland Technology has been in business 25 years, and is a premier provider of integrated Electric Drive Systems into the Industrial market. You can make a real difference and put yourself on a long range career path with Howland Technology. We are a small business located in Morton Grove, IL.

Reporting to the Materials Manager, the Customer Service Specialist provides a high level of attention to customer accounts, processing customer orders, and communicating on related order issues, new products and/or change management for goods sold. The Customer Service Specialist – supports the respective sales staff for accounts assigned, and is the main internal contact for those accounts as assigned. This position requires a really high level of organizational detail and outstanding communication skills.

Specific duties may include, but are not limited to:

  • Perform customer Sales order entry/Purchase order checks/balances 
  • Work closely with materials manager on Logistics
  • Supplier Portal organization 
  • Government Forms Submission 
  • Maintain/Update Shipping Calendar 
  • Working with the materials manager to prioritize customer orders 
  • Working with the materials manager to identify and expedite critical supplier orders 
  • Review pricing with sales and reconcile pricing issues as necessary.
  • Work closely with respective sales staff as their internal contact point for customer requirements, including special projects, and/or product changes, etc.
  • Perform other duties, as assigned
  • Be part of a great team, that functions as a team

Qualifications

  •  5 to 7 years’ experience in order processing and administration, preferably in a manufacturing/engineering customer service environment
  • Strong organizational skills with a high attention to detail. 
  • Experience with UPS Worldship, DHL & FedEx shipment processing systems.  
  • Computer literate with strong analytical and computational ability
  • Ability to multitask efficiently and effective
  • Adept and effective communicator
  • Creative, analytical, and driven
  • Thrives in a fast-paced work environment
  • Enjoys complex problem-solving and collaboration

Full-Time – Salary, Health Benefits, 401K As Eligible, Casual Environment

Email: HR@howlandtechnology.com
Howland Technology, 8129 North Austin Ave, Morton Grove, IL 60053
www.howlandtechnology.com