Job Description – Customer Service Specialist

Come join our growing team! Howland Technology has been in business 25 years, and is a premier provider of integrated Electric Drive Systems into the Industrial market. You can make a real difference and put yourself on a long range career path with Howland Technology. We are a small business located in Morton Grove, IL.

Reporting to the Materials Manager, the Customer Service Specialist provides a high level of attention to customer accounts, processing customer orders, and communicating on related order issues, new products and/or change management for goods sold. The Customer Service Specialist – supports the respective sales staff for accounts assigned, and is the main internal contact for those accounts as assigned. This position requires a really high level of organizational detail and outstanding communication skills.

Specific duties may include, but are not limited to:

  • Perform customer Sales order entry/Purchase order checks/balances 
  • Work closely with materials manager on Logistics
  • Supplier Portal organization 
  • Government Forms Submission 
  • Maintain/Update Shipping Calendar 
  • Working with the materials manager to prioritize customer orders 
  • Working with the materials manager to identify and expedite critical supplier orders 
  • Review pricing with sales and reconcile pricing issues as necessary.
  • Work closely with respective sales staff as their internal contact point for customer requirements, including special projects, and/or product changes, etc.
  • Perform other duties, as assigned
  • Be part of a great team, that functions as a team

Qualifications

  •  5 to 7 years’ experience in order processing and administration, preferably in a manufacturing/engineering customer service environment
  • Strong organizational skills with a high attention to detail. 
  • Experience with UPS Worldship, DHL & FedEx shipment processing systems.  
  • Computer literate with strong analytical and computational ability
  • Ability to multitask efficiently and effective
  • Adept and effective communicator
  • Creative, analytical, and driven
  • Thrives in a fast-paced work environment
  • Enjoys complex problem-solving and collaboration

Full-Time – Salary, Health Benefits, 401K As Eligible, Casual Environment

Email: HR@howlandtechnology.com
Howland Technology, 8129 North Austin Ave, Morton Grove, IL 60053
www.howlandtechnology.com


ENGINEERING INTERNS, Resumes accepted throughout the year. Let us know when you have summer break, or looking for hands-on opportunity to work directly with a top-notch engineering! Looking for an internship to lead to permanent placement. hr@howlandtechnology.com